FAQ's

TICKET FAQ's

Do I need to get a ticket in advance – or will I be able to get one on the gate on the day?

We are advising people to book tickets in advance to avoid disappointment - and to avoid extra queuing on the day. It's cheaper to buy in advance and to buy on the day effectively means queuing twice - once at the Box Office and again at the entrance gates. There are limited amount of tickets available at the Box Office to ensure that the numbers in the park are kept at a comfortable level throughout the day so we would advise booking as early as possible. Once all our tickets have gone, there will be no possibility to release any more to ensure we do not exceed the agreed capacity for the event.
Once I have a ticket will I be allowed to go in and out of the event?

Yes! On arrival to EssexFest, your ticket will be scanned and you will be given a wristband. You can leave the Event Site at any time but if you wish to gain re-entry then you must have your wristband on you before leaving at the exit gate and produce it on your return. To gain re-entry you will have to re-join the entry queues and you will again be subject to security checks. Please note: THE LAST ENTRY TO THE FESTIVAL is 9PM.
Will I need to bring I.D for my child?

If your child looks a lot older than they actually are then we MAY ask for their age and some form of I.D. We will also operate ‘Challenge 25’ at all the festival bars so if you are lucky enough to look under 25 you may be asked for proof of age i.e. photo driving licence or passport If you are lucky enough to look under the age of 25 you may be asked to prove your age. The only accepted forms of ID will be a photo card driving licence issued by the DVLA, passport, or a proof of age card bearing the PASS hologram e.g. Citizen Card or Validate UK Card. No photocopies of any of the listed forms of ID will be permitted.
If I don’t have internet access how do I get a ticket?

The best and easiest way to buy a ticket is online. However, if you do not have any internet access, you can call our Customer Service team on 0203 603 7923 and we will book it online for you. You will need an email address to do this – so that confirmation of your booking can be sent.
Is everything free once I am inside the EssexFest?

All the entertainment is free. We will have independent market stalls selling food and of course our LARGE bar

TRAVEL FAQ's

Do I need to get a ticket in advance – or will I be able to get one on the gate on the day?

We are advising people to book tickets in advance to avoid disappointment - and to avoid extra queuing on the day. It's cheaper to buy in advance and to buy on the day effectively means queuing twice - once at the Box Office and again at the entrance gates. There are limited amount of tickets available at the Box Office to ensure that the numbers in the park are kept at a comfortable level throughout the day so we would advise booking as early as possible. Once all our tickets have gone, there will be no possibility to release any more to ensure we do not exceed the agreed capacity for the event.
Once I have a ticket will I be allowed to go in and out of the event?

Yes! On arrival to EssexFest, your ticket will be scanned and you will be given a wristband. You can leave the Event Site at any time but if you wish to gain re-entry then you must have your wristband on you before leaving at the exit gate and produce it on your return. To gain re-entry you will have to re-join the entry queues and you will again be subject to security checks. Please note: THE LAST ENTRY TO THE FESTIVAL is 9PM.
Will I need to bring I.D for my child?

If your child looks a lot older than they actually are then we MAY ask for their age and some form of I.D. We will also operate ‘Challenge 25’ at all the festival bars so if you are lucky enough to look under 25 you may be asked for proof of age i.e. photo driving licence or passport If you are lucky enough to look under the age of 25 you may be asked to prove your age. The only accepted forms of ID will be a photo card driving licence issued by the DVLA, passport, or a proof of age card bearing the PASS hologram e.g. Citizen Card or Validate UK Card. No photocopies of any of the listed forms of ID will be permitted.
If I don’t have internet access how do I get a ticket?

The best and easiest way to buy a ticket is online. However, if you do not have any internet access, you can call our Customer Service team on 0203 603 7923 and we will book it online for you. You will need an email address to do this – so that confirmation of your booking can be sent.
Is everything free once I am inside the EssexFest?

All the entertainment is free. We will have independent market stalls selling food and of course our LARGE bar

OTHER KEY INFORMATION

Do I need to get a ticket in advance – or will I be able to get one on the gate on the day?

We are advising people to book tickets in advance to avoid disappointment - and to avoid extra queuing on the day. It's cheaper to buy in advance and to buy on the day effectively means queuing twice - once at the Box Office and again at the entrance gates. There are limited amount of tickets available at the Box Office to ensure that the numbers in the park are kept at a comfortable level throughout the day so we would advise booking as early as possible. Once all our tickets have gone, there will be no possibility to release any more to ensure we do not exceed the agreed capacity for the event.
Once I have a ticket will I be allowed to go in and out of the event?

Yes! On arrival to EssexFest, your ticket will be scanned and you will be given a wristband. You can leave the Event Site at any time but if you wish to gain re-entry then you must have your wristband on you before leaving at the exit gate and produce it on your return. To gain re-entry you will have to re-join the entry queues and you will again be subject to security checks. Please note: THE LAST ENTRY TO THE FESTIVAL is 9PM.
Will I need to bring I.D for my child?

If your child looks a lot older than they actually are then we MAY ask for their age and some form of I.D. We will also operate ‘Challenge 25’ at all the festival bars so if you are lucky enough to look under 25 you may be asked for proof of age i.e. photo driving licence or passport If you are lucky enough to look under the age of 25 you may be asked to prove your age. The only accepted forms of ID will be a photo card driving licence issued by the DVLA, passport, or a proof of age card bearing the PASS hologram e.g. Citizen Card or Validate UK Card. No photocopies of any of the listed forms of ID will be permitted.
If I don’t have internet access how do I get a ticket?

The best and easiest way to buy a ticket is online. However, if you do not have any internet access, you can call our Customer Service team on 0203 603 7923 and we will book it online for you. You will need an email address to do this – so that confirmation of your booking can be sent.
Is everything free once I am inside the EssexFest?

All the entertainment is free. We will have independent market stalls selling food and of course our LARGE bar

Don't forget:

- If you feel at all unwell (sickness, dizziness, headaches etc.) seek immediate medical attention

- We operate ‘Challenge 25’ at the event bars

- EssexFest operates a zero tolerance policy to drugs and psychoactive substances formerly so called ‘legal highs’

- Please do not bring BBQ's to the event.

- If you bring a camping chair then if the arena’s becomes too busy then you may be asked by a steward to fold it down

- Please do not release Chinese Lanterns, whilst they may look spectacular unfortunately they create a very real fire risk; once launched there is no control over where they might land. They can cause fires and harm livestock.

- Please dispose of your rubbish in the bins. We love the park and our aim is to show no trace we have been there as soon as possible after the event closes!

- When you leave EssexFest please be considerate for our neighbours and leave quietly